4 Tips for Implementing a Reasonable Surveillance Policy

Preventing internal theft, drug use and workplace violence; these are
all valid reasons for using security cameras in the workplace. Such
activities can cost your business plenty in terms of lost inventory,
decreased productivity and injury. But while you are responsible to
protect your company's bottom line, you also need to respect your
staff's right to privacy. This article will give business managers and
owners some guidelines for using security cameras as part of a
reasonable security policy.
Communicate
I know of a company whose IT people installed a web cam on a factory
floor. They were preparing for a web cast from a trade show, and wanted
to run some tests before going live. The conspiracy theories that
started to fly when workers noticed the new camera would have made
Jerry Fletcher
proud. The camera came down, and fears were laid to rest, but the
entire dust up might have been avoided by a simple memo explaining why
and for how long the camera would be used. If you plan on deploying
security cameras in your organization, please communicate with your
employees and explain the new initiative to them. Express your concerns
with theft, or safety, or whatever the motivation happens to be and give
employees the opportunity to ask questions. This kind of openness will
go a long way to alleviate the suspicions that security cameras can
raise.
Communicating - whether via email, memo, or company-wide meeting -
gives you another advantage. When you require employees to acknowledge
your surveillance policy, you may be saving yourself from legal
challenges down the road.
Stay Visible
In my opinion, security cameras should be kept in full view whenever
possible. Not only do visible cameras have a strong deterrent value, but
they are another way to encourage trust. Employees may be less likely
to believe they are being watched covertly if they know where your
cameras are stationed.
However, there are times when covert cameras are necessary. If a
crime has been committed, recorded evidence may be necessary to
prosecute the crime or prevent further instances. In such cases, a
fascinating array of hidden cameras are available. Thanks to advances in
miniaturization and wireless technology, cameras can be hidden in
computer speakers, smoke detectors, eye glasses, neck ties, pagers,
clocks, pens, exit signs and more. Just search on the term "covert
cameras" or visit a company like Supercircuits to learn more.
Keep Quiet
The recording of audio is restricted under the Electronic
Communications Privacy Act of 1986. The legal considerations for
recording audio are outside the scope of this article. Suffice it to say
that when you record audio, you are essentially wiretapping and you
have to meet strict requirements in order to do so legally. Silent video
recordings are not covered by the ECPA, so limit your surveillance to
video.
Be Reasonable
There are certain areas, such as restrooms, that you just shouldn't
monitor. The law recognizes a "reasonable expectation of privacy" when
considering surveillance issues. Public dressing rooms, restrooms and
phone booths are all examples of places designed for privacy, and so a
person can reasonably assume they are not being watched in these
locations. Public areas such as shopping malls, sports stadiums,
hallways and parking lots are not built for privacy and so monitoring
and recording in such locations is usually legal. Let common sense be
your guide when deciding where to install cameras. If you have
questions, it's in your best interest to speak with an attorney familiar
with your state's privacy laws before you begin your monitoring
program.